Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

At ZOO DRIVE. CAR RENTAL, we want to make your premium car rental experience as smooth as possible. Here you’ll find answers to the most common questions about booking, picking up, and enjoying your luxury vehicle in Marbella and on the Costa del Sol.

What are the most common questions customers ask about how to book a premium car with ZooDrive?

Here are some frequently asked questions and answers:

  • Documents? — Passport and driver's license (experience from 2 years).
  • Deposit? — €500–1500, returned after inspection.
  • KM limit? — No, unlimited.
  • Without deposit? — Yes, with full insurance.
  • Airport delivery? — Yes, AGP. We will meet you.
  • What is included in the price? — Car, CDW insurance, VAT, delivery, full tank.
  • Late return? — Let us know, and we will make arrangements.
  • Damaged car? — With full insurance — €0.

What general questions do customers have about the premium cars themselves, our service quality, or any extra features or benefits we offer?

Regarding our cars and services:

  • Cars: All are under 2–3 years old, fully insured, and detailed before every rental.
  • Service: 24/7 support — real person, not a bot. Problems solved in minutes.
  • Extras: Child seats, phone holders, roof transport — on request, often free.
  • Benefit: Full tank included. Return with less — no penalty.
  • Trust: No hidden fees. What you see is what you pay.

Once a customer has booked, what do they often wonder about picking up their car, returning it, or getting it delivered?

About pick-up and delivery:

  • Pick-up / delivery: We bring the car to you — airport (AGP), hotel, or villa. Free in Marbella/Estepona.
  • Pick-up time: We’re there when you land — with a name sign. No waiting.
  • Return: We pick up the car from you. You don’t come to us.
  • Fuel: Full to full — or just pay for what you used.
  • Inspection: Together, 5 minutes, with photos. Fair and transparent.
  • After hours: 24/7 possible — just let us know.

What do customers typically ask if they need to change their booking or cancel their premium car rental?

Information on changes and cancellations:

  • Change booking? — Free up to 48 hours before pickup.
  • Cancel? — Free up to 48 hours, full refund.
  • Last minute? — Contact us, we’ll try to reschedule.
  • No-show? — Prepaid amount is non-refundable.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.